Shipping & Digital Delivery Policy
This Shipping & Digital Delivery Policy explains how software products sold by Druino are delivered to customers purchasing through druino.co.uk.
Digital Product Delivery
All software licences sold by Druino are delivered digitally via email. No physical products are shipped or mailed to customers.
Each order includes a genuine software licence key and, where applicable, download and installation instructions.
Instant Digital Delivery
Licence keys and installation details are delivered automatically to the email address provided during checkout once payment is successfully completed.
Delivery Timeframes
Standard Delivery
- Immediate delivery upon payment confirmation
- Licence keys typically delivered within 15–30 minutes
- Download and installation instructions included in the delivery email
Business Hours Processing
- Monday – Friday: 9:00 AM – 6:00 PM (UK time)
- Orders placed outside business hours may be processed the next business day
- Delivery delays may occur during UK public holidays
Delivery Requirements & Responsibilities
Customer Responsibilities
- Provide an accurate and active email address at checkout
- Check spam/junk folders if the delivery email is not received promptly
- Ensure email providers allow messages from @druino.co.uk
- Contact support if delivery is not received within 24 hours
Our Responsibilities
- Deliver genuine software licence keys upon payment confirmation
- Provide clear download links and installation instructions
- Offer technical support for installation and activation issues
- Re-send licence keys if the original delivery email is lost or corrupted
Failed Delivery Policy
In the event of delivery failure due to technical issues, incorrect email addresses, or provider restrictions:
- We will attempt redelivery within 24 hours of notification
- Customers may request licence key redelivery via our support channels
- Alternative delivery solutions may be arranged where necessary
- Full refunds may be issued if delivery cannot be completed within 7 business days
International Digital Delivery
- ✓ No additional delivery charges for international customers
- ✓ Same delivery timeframes apply globally
- ✓ English-language support available for all customers
- ⚠ Currency conversion is handled automatically by payment providers
Delivery Support Contact
Email: support@druino.co.uk
Phone: +44 20 8040 4209
Support Availability:
Monday – Friday: 9:00 AM – 6:00 PM (UK time)
Email support available 24 hours a day
This Shipping & Digital Delivery Policy forms part of our Terms of Service and Privacy Policy.
DRUINO LTD • 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE