Refund and Returns Policy

1. 30-Day Refund & Return Policy

Druino offers a 30-day refund and return period from the date of purchase. All refund or return requests must be submitted within 30 days of the original transaction.

Because we sell digital products, the concept of a “return” differs from physical goods. This policy explains how returns apply to digital software.

2. Digital Products & Delivery

All products sold on our website are digital and delivered electronically by email. No physical products are shipped.

Important: Once a digital product (such as a license key) has been delivered, it is considered accessed.

3. Returns for Digital Products

Due to the nature of digital software, products cannot be physically returned. A “return” in this context refers to the cancellation of the license and a refund, where eligible, within the 30-day period.

Digital returns are handled by disabling or invalidating the issued license key where applicable.

4. Refund Eligibility (Within 30 Days)

Refunds may be approved within the 30-day period in the following cases:

• The digital product was not delivered due to a technical error on our side
• The license key provided is invalid and cannot be resolved by our support team
• The product purchased is incompatible due to an error in our product description

Our support team may attempt to resolve the issue before issuing a refund.

5. Non-Refundable & Non-Returnable Situations

• Change of mind after successful digital delivery
• Incorrect purchase due to customer error or device incompatibility
• Failure to review system requirements or product details before purchase
• Activation issues caused by prior installations or third-party software
• License keys that have been successfully activated or used

6. How to Request a Refund or Return

To request a refund or digital return within 30 days, please contact our support team and provide:

• Order number
• Order email address
• Description of the issue
• Screenshots or error messages (if applicable)

Requests submitted after the 30-day period may not be eligible.

7. Chargebacks & Payment Disputes

If you believe a charge is incorrect, please contact us first. Initiating a chargeback without contacting support may delay resolution.

Note: Refund and return eligibility is determined according to this 30-day policy, even if a chargeback is initiated.

8. UK Consumer Rights

This policy does not affect your statutory rights under UK consumer law, including rights related to faulty or misdescribed digital content under the Consumer Rights Act 2015.

9. Changes to This Policy

Druino reserves the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated revision date.

10. Contact Information

This Refund and Returns Policy forms part of our Terms of Service, Payment Policy, and Privacy Policy.

Druino • 71–75 Shelton Street, London, England, WC2H 9JQ • United Kingdom