Payment Policy
This Payment Policy explains how payments are handled on druino.co.uk. By placing an order with Druino, you agree to the terms below.
1. Accepted Payment Methods
We accept secure payment methods available at checkout, including major credit and debit cards, as well as digital wallets such as Apple Pay and Google Pay.
All payments are processed through trusted third-party payment processors. Available payment options may vary depending on your location, device, and the policies of the payment provider.
2. Payment Processing & Security
We use industry-standard security measures to protect transactions. Checkout pages are encrypted using SSL/TLS (HTTPS). Druino does not store or have access to your full payment card details.
- Encrypted checkout and secure processing
- Payments handled by PCI-DSS compliant providers (where applicable)
- Fraud detection and security checks may be applied to orders
3. Currency & Pricing
Prices are shown in the currency displayed on our website and/or at checkout. If your bank or payment provider uses a different currency, conversion rates and fees may apply according to their terms.
Note: We do not control exchange rates or fees charged by your card issuer or payment provider.
4. Payment Authorization
By submitting your payment details and completing checkout, you authorize Druino and our payment processors to charge the selected payment method for the total amount of your order, including applicable taxes.
5. Failed or Declined Payments
Payments may be declined for several reasons, including insufficient funds, incorrect payment details, security checks, or restrictions placed by your bank/payment provider.
- Verify card details and billing information
- Try a different payment method if available
- Contact your bank or payment provider if the issue persists
Druino is not responsible for declined transactions or fees applied by your payment provider.
6. Fraud Prevention
To protect our customers and prevent unauthorized transactions, we may apply fraud prevention measures, including additional verification or temporary order holds.
Important: If an order is flagged for verification, we may request additional information to confirm ownership of the payment method.
7. Chargebacks & Payment Disputes
If you believe a charge was made in error, please contact us first so we can help resolve the issue. Initiating a chargeback without contacting us may delay resolution.
- We may request order details to investigate
- Abusive or fraudulent chargebacks may result in account restrictions
- Refund requests are handled according to our Refund & Returns Policy
8. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.
9. Contact Information
Phone: +44 20 8040 4209
Address: 71–75 Shelton Street, London, England, WC2H 9JQ, United Kingdom
This Payment Policy forms part of our Terms of Service, Refund & Returns Policy, and Privacy Policy.
Druino • 71–75 Shelton Street, London, England, WC2H 9JQ • United Kingdom